Running into problems with Epic games? This section covers common issues with Epic integration, like missing games, launch problems, or DLC not working as expected.

Experiencing login issues?

Legendary sometimes has trouble logging in, especially with alternative methods like Xbox. To resolve this:

  • Switch to Desktop Mode
  • Launch Steam in Big Picture mode
  • Try logging in there.
  • Once you're in, return to Gaming Mode.

    • Getting “Unable to complete login”?

    This is a Legendary issue. Here's a workaround:

    Switch to Desktop Mode, open Konsole, and run:
    flatpak run com.github.derrod.legendary auth --disable-webview

    It will launch a browser for you to log in. Copy the code provided and paste it back into Konsole.

    Legendary ERROR pop-up when signing in?

    If you see “Legendary status produced no output,” your credentials may be corrupted.

    In Desktop Mode, open Konsole and run:
    /bin/flatpak run com.github.derrod.legendary auth --delete
    Then re-authenticate with:
    /bin/flatpak run com.github.derrod.legendary auth

    Have you recently changed your Epic password?

    If you’ve changed your password and are having issues, simply reboot your Steam Deck.

    How do I update the Legendary Flatpak?

    Go to About > Dependencies in the Junk Store UI and click “Install Dependencies” again.

    Can’t verify captcha — mouse won’t reach button?

    Try the following:

    • Use a keyboard and press Tab to cycle to the Verify button.
    • In Game Mode, change the resolution to 3840x2160 via:
      Epic Games Login > Properties > Shortcut > Game Resolution.
    • Or run in Konsole:
      flatpak run com.github.derrod.legendary auth --disable-webview

    I don’t see any games in my Epic library.

    Check the following:

    • If you have more than one Epic account, make sure you are logged into the correct one.
    • Press X to toggle the “Show Installed” filter — it may be hiding your uninstalled games.
    • Clear the search bar at the top — any text here will filter your library.
    • Refresh your games list from the main Epic tab:
        Sliders menu > Refresh Games List
    • Reboot the Steam Deck
    • Log out and log back into your Epic account

    Games won't load — Microsoft Visual C++ error?

    If prompted to install Microsoft Visual C++ Runtime:

    1. Download the X64 redistributable from Microsoft Learn.
    2. Copy the file to the game’s install folder:
      ~/Games/epic/[game title]
    3. In Junk Store, go to the game’s slider menu → Run EXE in Game Folder
    4. Select VC_redist.x64.exe and complete the install.
    This should allow the game to run.

    Junk Store and EGS library don’t match?

    Have you tried refreshing your games list?

    Refresh your games list from the main Epic tab:
      Sliders menu > Refresh Games List

    Or run the following in Konsole to refresh: 

    flatpak run com.github.derrod.legendary list --force-refresh

    If missing games still don’t appear, they may require a third-party launcher and are currently unsupported.

    Game won't download — CRITICAL error?

    If you get:
    CRITICAL: installation cannot proceed, exiting
    It likely means your storage is full. Free up space or install to another location.

    Game launches but controller doesn’t work?

    Try the following:

    • Restart your Steam Deck — this can resolve odd controller issues.
    • Check your Steam Input settings — they may be interfering.
    • Open and close the Quick Access menu — this can “wake” controller detection.
    • Change the Proton version — ProtonGE is often more compatible.
    If none of these work, further research may be needed. Note that we can’t test every game.

    Installing games to SD card causes a Permissions Error?

    Possible causes:

    • Your SD card may not be formatted correctly.
    • Old dependencies — revisit About > Dependencies and reinstall them.
    Still having trouble? Ask in our Discord #epic-support forum.

    Having issues bringing up the keyboard in Game Mode?

    If the Steam + X shortcut isn’t bringing up the keyboard try the following:

    • Try to bring up the keyboard ⌨️ from the Quick Access Menu (â‹Ż).
    • Tap directly on a text field (like a password box) to prompt the keyboard.
    • Try toggling to Desktop Mode and back to Game Mode to reset input services.
    • Restart Steam or the device if the issue persists.

    This is a known Steam bug that has been around for a while. These steps usually help work around it until Valve fixes it in a future update.

    Need Help or More Info?

    Here are your best starting points: